Privacy Policy

Last updated: January 15, 2025

At Converter Toolset, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our file conversion services.

1. Information We Collect

1.1 Information You Provide

  • Contact Information: When you contact us, we may collect your name, email address, and any other information you voluntarily provide
  • File Information: We temporarily process the files you upload for conversion, including file names, sizes, and formats
  • Support Requests: Any information you provide when seeking technical support or assistance

1.2 Information We Collect Automatically

  • Usage Data: We collect information about how you use our service, including pages visited, tools used, and conversion statistics
  • Device Information: Browser type, operating system, IP address, and device identifiers
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site performance

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide file conversion services and maintain service quality
  • Communication: To respond to your inquiries, provide support, and send important service updates
  • Improvement: To analyze usage patterns and improve our tools and user experience
  • Security: To protect against fraud, abuse, and security threats
  • Legal Compliance: To comply with applicable laws and regulations

3. File Processing and Security

3.1 File Handling

  • Temporary Processing: Files are processed temporarily and automatically deleted within 24 hours
  • No Permanent Storage: We do not store your files permanently on our servers
  • Secure Transmission: All file uploads and downloads are encrypted using SSL/TLS technology
  • Access Control: Only authorized personnel can access our systems, and access is logged and monitored

3.2 Security Measures

  • Encryption: All data transmission is encrypted using industry-standard protocols
  • Server Security: Our servers are protected by firewalls and intrusion detection systems
  • Regular Updates: We regularly update our systems and software to address security vulnerabilities
  • Monitoring: We continuously monitor our systems for suspicious activity

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Legal Requirements: When required by law or to protect our rights and safety
  • Service Providers: With trusted third-party service providers who assist in operating our service (under strict confidentiality agreements)
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with user notification)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for basic website functionality and security
  • Analytics Cookies: To understand how users interact with our service and improve performance
  • Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling cookies may affect service functionality.

6. Data Retention

  • Files: Automatically deleted within 24 hours of conversion
  • Usage Data: Retained for up to 2 years for analytics and service improvement
  • Contact Information: Retained until you request deletion or for as long as necessary to provide support
  • Legal Requirements: Some data may be retained longer if required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at admin@convertertoolset.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: admin@convertertoolset.com
  • Website: https://convertertoolset.com

About Converter Toolset

Our Mission

Converter Toolset is dedicated to providing professionals, students, and individuals with the most reliable, fast, and secure file conversion tools available online. We believe that file conversion should be simple, accessible, and trustworthy.

What We Do

We specialize in developing and maintaining a comprehensive suite of online conversion tools that handle over 50 different file formats. Our platform processes thousands of files daily, serving users across the globe with enterprise-grade reliability and security.

Our Technology

Built on modern cloud infrastructure, our conversion engine uses industry-standard algorithms and security protocols to ensure your files are processed quickly and safely. We continuously update our technology to support new formats and improve conversion quality.

Our Values

  • Security First: Your privacy and data security are our top priorities
  • Performance: We optimize for speed and reliability in every conversion
  • User-Centric: Every feature is designed with our users' needs in mind
  • Innovation: We continuously improve and expand our capabilities
  • Transparency: We're open about our processes and data handling
Company Stats
  • Founded: 2020
  • Tools Available: 500+
  • File Formats: 50+
  • Daily Conversions: 50,000+
  • Uptime: 99.9%
  • Users Served: 1M+
Security & Compliance
  • SSL Encryption
  • GDPR Compliant
  • Auto File Deletion
  • Secure Servers

Our Team

Converter Toolset is developed and maintained by a dedicated team of software engineers, security experts, and user experience designers. Our team combines decades of experience in web development, file processing, and cloud infrastructure to deliver the best possible conversion experience.

Quality Assurance

Every conversion tool undergoes rigorous testing to ensure accuracy and reliability. We test with thousands of different file types and sizes to guarantee consistent results across all supported formats. Our quality assurance process includes automated testing, manual verification, and continuous monitoring.

Continuous Improvement

We regularly update our tools based on user feedback and technological advances. Our development team monitors conversion quality, processing speed, and user satisfaction to continuously improve our services. We also add support for new file formats as they become popular in the market.


Contact Us

We're here to help! Whether you have questions about our services, need technical support, or want to provide feedback, our team is ready to assist you. We typically respond to all inquiries within 24 hours.

Get in Touch

Email Support

General Inquiries: admin@convertertoolset.com

Technical Support: support@convertertoolset.com

Business Partnerships: business@convertertoolset.com

Response Times

General Questions: Within 24 hours

Technical Issues: Within 12 hours

Urgent Problems: Within 4 hours

Before You Contact Us
  • Check our FAQ section for quick answers
  • Ensure your file is within our size limits (100MB)
  • Try refreshing your browser if experiencing issues
  • Include file format and error details for technical support
Support Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday: 10:00 AM - 4:00 PM EST

Sunday: Closed


Emergency support available 24/7 for critical issues

Feedback & Suggestions

We value your feedback! If you have suggestions for new features, improvements to existing tools, or ideas for new conversion formats, please don't hesitate to reach out. Your input helps us make Converter Toolset better for everyone.